Re: Smart hub 2 and smart plugs Go to solution Tried all that and tried setting up from scratch and set to group and checking router settings for anything i have missed but still Alexa won’t turn plug on or … There doesn’t seem to be any formal guidance from Virgin which is poor given the increasing popularity of smart gadgets. on I have solved the problem with an answer from a older post. How can I fix my problem? Can you give us some details of the smart plug? 08:49. Click the Smart Plug icon, you can see a page like below, and you can configure the advanced settings like Schedule/Away/Timer. Go into the “Settings > Wi-Fi” menu of your smart phone for Android or "Settings > Wi-Fi > Choose a network" for iOS, manually connect to the smart devices network. With the new 705 firmware I usually get 4 out of 5 of my TCP lights to come ON or OFF with motion etc. Have you managed to get this resolved with our team or is it still on going? Thanks for your post on our Community Forum and a very warm welcome to you! ‎07-12-2019 3. i decided to use an older version of android (from a kindle) and it detected the virgin hub & the wemo plugs instantly. On a side note, My amazon echo has been refusing to do quite a lot of things recently, but it's not a network failure. having the SSID with the same name will not stop a 2.4ghz only device from working. It’s not ST’s fault at all, this is all the fault of TCP not working together with ST’s to make this perfect. Connect to the same Wi-Fi network. The fix seems to be logging in to the hub and splitting the frequencies by renaming one or the other but when I attempt to do that I get a message stating that the security code needs to be changed from the guest network code which is the one the hub came with. For the first time user, you have to register a new account with your email address. 14:35. When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails. 14:10. Can you recommend a smart plug that would work with 5g? […] 23:46. ‎16-12-2018 All your other devices can stay connected to 5Ghz. No hub, no subscriptions & no hassle. Download our "TCP Smart" APP in Google Play or iOS App Store; (2). TCP smart, fit, connect, play: 1. "Hi it is just called a WI-FI SMART SOCKET" -- My children like chocolate frogs. The following functions are supported: Two-way audio, video recording to local file, screenshot, playback video on SD card. The TCP lights are truly amazing, but use the TCP APP and forget ST’s until everything gets fixed. - edited Any suggestions please? Sorry to read that you've been having issues with your broadband service. Smart plug perhaps not. Usually for items like smart hubs and smart plugs you find they only have a 2.4GHz radio to save power, allow for higher range, and because 2.4GHz has more than enough bandwidth for an application such as that. There is no reason why smart devices would work. ‎09-12-2019 b and g work on the 2.4ghz band. 12:41. on Once device has been set up, by selecting the device from the device list live view will start automatically. on On a side note, My amazon echo has been refusing to do quite a lot of things recently, but it's not a network failure. Device connection status – trouble shooting: TCP Smart ‎16-12-2018 Download the app that goes with your smart plug app. I also have purchased a smart plug to control a light but it will not connect to it keeps saying retry. Can you give us some details of the smart plug? IMPORTANT: You can rename the devices with Smart Life App. I have tried disabling 5ghz altogether, which has not helped. ‎19-11-2018 Thank you for the clarification, I will try another brand of plug ,despite numerous attempts the   the TP link plug I bought will not connect so it’s going back. I have tried turning off smart setup, which has not helped. Why can’t Virgin offer to sell smart plugs to its customers that can work on their hub , I wouldn’t have thought that it was beyond their capability to get somebody to make one that can detect the lower frequency , there seems to be a few customers who have the same problem. First, make sure you keep your phone within 30 feet of your smart plug during setup. Set timers or routines for all electrical appliances such as kettles, fans, heater, TVs, table lamp and string lights. So today I bought a TCP SmartLED light bulb from Wilko. (3). 2g, 3g, 4g, 5g are all mobile phone network technology levels. ‎19-11-2018 Certain smart devices have apps with very different names. Click Mark as Helpful Answer or use Kudos to say thanks, on Remote control your smart home devices anywhere. Follow the on-screen instructions to update your Wi-Fi information. It’s not worth connecting anyway if you have more then 3 bulbs. Plug your smart plug into an outlet. I need the smart plug to work in the lounge. I don’t know whether I should change the security key because it would mean the guest network just has a new key which  will be rejected again . Warning: Make sure to download the correct app. Whilst devices connected to the 5Ghz channel are fine, any device connected to the 2.4 channel constantly struggle to connect. Launch the app and register a new account (or login if you’ve already registered); (3). ‎22-12-2019 on I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have amazon Alexa echo and just purchased an echo spot. If the amazon devices are working, then it could just be your smart plug. 14:20. Do the following: In the Alexa app, select “Add Device.” Select the type of device you want to connect—in this case, a smart plug. Hi it is just called a WI-FI SMART SOCKET on the instructions it says  Support Wi-Fi 2.4GHz 802.11 b/g/n wireless network and Support remote/local control through 2g /3g /4g / Wi-Fi networks. Thanks for your help. If the amazon devices are working, then it could just be your smart plug. 20:38 This website uses cookies. ********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********. You can find the proper app on the App Store or Google Play Store by searching for the name of your smart plug device or manufacturer. Turn on TCP Smart devices and connect the devices with “TCP Smart” App; (4). 15:17. ‎19-11-2018 07:48, on ‎16-12-2018 Thanks. Easy connecting, easy controlling; 2. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I’ve just got some smart plugs that work on 2.4 and they won’t connect. TCP Smart products are quick & simple to setup and start working the moment you connect them to your Wi-Fi. Posting this in the hope that it helps anyone in a similar situation. ‎10-12-2019 I am looking at getting more just wanted to see how difficult it was as not a tech wizard lol. Once the smart plug is set up and connected to your network, you can control it from afar. First, set up the smart home device according to the manufacturer's instructions. Silly question I know but will it work on 5Ghz? ‎19-11-2018 Download the App from the Apple App store or from Google Play store. Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6. Plug the WiFi socket into a wall outlet, the blue led indicator will flash quickly. "and Support remote/local control through 2g /3g /4g / Wi-Fi networks." This website uses cookies. on n works on the 2.4ghz band and if the bits after 802.11 includes the letter a then it also supports the 5ghz band. 13:12. Control your home from anywhere with the TCP Smart Home app or with your voice via Amazon Alexa or Google Assistant. "Support Wi-Fi 2.4GHz 802.11 b/g/n wireless network" -- So 2.4ghz Only. It seems to be random which bulb does not work correctly (ST App shows them all on). This is TCP’s most affordable and compact smart plug. WiFi has many popular protocols. It is double blinking etc. To reset your device turn it on and off 3x at the switch will reset the device Bulbs will quick Flash white to say they are ready to reconnect. Control ON/OFF your Wifi SMART Plug by voice or phone app. Look after the 802.11 name to know what frequency it supports. WiFi Smart Power Plug Won't Connect to WiFi when attempting to configure via the Android app E-Control. 20:23, on on The Echo and Spot should both see the 5ghz. The reason for splitting the bands is so you can connect a 5ghz device to the 5ghz radio and keep it there at the better speed without it swaping to the slower one. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can also pair a smart plug by adding it from the same Add Devices menu mentioned above. Steps. The device is now connected and ready for use. on 01:14. Tap to enter the interface of Device Settings, click on “Name and Icon” can edit the name and icon of the smart plug, click on “Device Info” can view … 16:29. Alter the name of the 5GHz SSID to separate them. Any advice would be much appreciated, on You can check or change the Wi-Fi settings in the Alexa app: Select the Devices icon . Hi Virgin had to split it to 2g and some devices to 5g as the WiFi was not good in our bungalow plus they connected WiFi boosters one in the dining room near the router and the other in the lounge. It only supports 2.4, so I have tried splitting the bands, which hasn't helped. The bulb is a tcp smart LED E27. - edited on What do you mean by ‘won’t let you’ create a 2.4GHz SSID? I finally got the majority of my smart plugs working, IHome brand. Devices & Integrations. By clicking OK, you consent to the use of cookies. 23:59, I have changed the name of the 5 GHz SSID as suggested to help me set up a smart plug which needs the 2.4 GHz channel but when I apply the change it rejects the current wi fi password stating that it should not be the same as the guest network , elsewhere somebody said you can keep the same password . After a device is reset you can follow the steps at (TCPsmart…) to get your device set up. on a, b, g, n, and ac are the popular ones. ‎19-11-2018 By clicking OK, you consent to the use of cookies. After some advice We have the Smart Hub, and I split the Wifi into separate channels (2.4 & 5). ‎09-12-2019 Is there any particular reason you can't connect the plug to 2.4Ghz? It doesnt seem to be to be found. Again, we'll assume you've already checked that it's a Google Assistant compatible device before you buy – not all smart home products are, but the list is considerable and growing.Setting up the device is usually super easy and involves plugging it into the mains power and connecting to your Wi-Fi network; in some cases you will have to download the brand's individual app to access all the features. I don't use any of the smart-plug/nest type features. From what I can see on the internet nobody makes smart plugs that work on 5ghtz and because the Hub3 transmits both frequencies smart plugs won’t work on the Virgin hub. I don't have a Hub3 nor do I have any smart plugs so excuse me if I'm talking horse manure, but would setting up a Guest Connection with its own SSID on 2.4 solve your problem? Your Alexa device should be connected to the same Wi-Fi network as your smart home device. 20:06. ‎22-12-2019 Drop us a response and either I, or one of my colleagues will be happy to pick it up for you, on Simple really a 2.4 ghz device will not even know the 5ghz network is there and will connect to the only one it sees. The dual-band is turned off, just using 2.4ghz and smart set up also turned off. Rated 4 out of 5 by JM012 from Great for Christmas lights Bought two of the TCP smart plugs mainly to set timers for Christmas tree lights. 9. 14:28. Learn more, Have I helped? Most of them don't as there is no need for a smart plug to connect to 5G. Suggest you check the password your putting into the "smart" plug for the 2.4ghz band. They work well, the timer function is good and it’s great being able to check and turn lights on and off via wifi if not at home via the TCP or Alexa app. Manually one at a time with the ST App they all work (the TCP App has always controlled them 100%). on ‎10-12-2019 Login with your account and password. -- Fancy speak for works over the internet, or home network. 09:29, I have a hub 3 which is supposed to automatically switch between 2.4 & 5.0. My broadband they have split to 5g as was not getting a good WiFi signal around our bungalow. I don't use any of the smart-plug/nest type features.---- a and ac work on 5ghz. ‎16-12-2018 I have multiple users of the internet in my house and I don’t want to have to reset all the passwords in the numerous devices that log in to the hub. Open the App. How to enable your 2.4ghz Wi-Fi enabled smart device (Plug, Light bulb etc) to work with your Virgin Media Hub 3.0 By default, the Hub 3.0 has both a 2.4GHz and 5GHz SSID - they just happen to be the same. ‎19-11-2018 I just upgraded to the Orbi. ‎20-11-2018 No matter what i tried (from googling), It wouldn't work, then i noticed the wemo app on my phone was showing the message "unknown ssid". Hi David and thanks for picking up my post. 14:19 Search for “TCP Smart”. I need to know what this means and how to do it. This will help prevent any issues caused by being too far away for a good connection. ‎19-11-2018 when it tried to connect to the hub. 10:01. So far nobody has come back to me so any advice would be welcome. @tjpug63 wrote:. Smart plug perhaps not. The app, during setup, wants me to change to a 2.4 network saying I am on a 5. Select your device. Sorry when buying this smart plug it did not say that it would not work with 5g until I just looked at the instruction inside the box saying it works with every other g but not 5g!! It lets you turn any device that's connected on and off when you’re not at home, from lights to straighteners. I have several Alexa Devices and an Amazon smart plug that works without any splitting of frequencies but they no longer sell it , it shouldn’t work but it does even though it states that it only works on the lower frequency. If you change your router you may need to reset your products. Just download the TCP Smart skill to enjoy controlling your powered devices with simple commands. The current security key is the one that came with the hub 3 . Thanks, on on Product code: WISSINWUK Compatible with Amazon Alexa & Google Home Assistant. ‎19-11-2018 ‎19-11-2018 I cannot get it to work whatever I do. I had 3 wemo smart plugs which were working fine then i received the hub 4 & all 3 plugs stopped working. Turn on Smart Life devices and connect them with “Smart Life” app; (4). Devices sharing with your family; 4. So if you rename a smart bulb “Livingroom Light”, then Echo will get that same name after discovered the devices in Step 9; (5). Select the brand and then follow along with the instructions. 20:38. 21:27. Here is a step by step guide: (1). Press ADD DEVICE and select SOCKET to set up a new device. Tcp smart led bulb won't connect. Select Change next to Wi-Fi Network. Hub 3 doesn’t seem to let me create a seperate 2.4 ssid. ’ ve just got some smart plugs working, then it could just be your smart plug plugs stopped.! See the 5ghz signal around our bungalow stop a 2.4ghz SSID have split to 5g was..., 5g are all mobile phone network technology levels on 2.4 and they ’. G, n, and i split the WiFi SOCKET into a wall outlet, the 4! 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The on-screen instructions to update your Wi-Fi information have a hub 3 can configure the advanced settings like....: you can rename the devices with simple commands to read that you 've been having with! Let you ’ create a seperate 2.4 SSID home Assistant home from anywhere with the ST shows... N'T connect the devices icon everything gets fixed amazon Alexa or Google Assistant to... A wall outlet, the hub 3.0 has both a 2.4ghz and smart set also... Device list live view will start automatically band and if the amazon devices are,! To let me create a seperate 2.4 SSID to change to a 2.4 network saying i am on 5..., g, n, and ac are the popular ones compact smart plug tcp smart plug not connecting fails... On the 2.4ghz band a TCP SmartLED light bulb from Wilko by being too far away a... During setup recommend a smart plug icon, you consent to the 5ghz.! 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Resolved with our team or is it still on going work correctly ( ST app they all work ( TCP! Support Wi-Fi 2.4ghz 802.11 b/g/n wireless network '' -- my children like chocolate frogs that! “ TCP smart, fit, connect, Play: 1 posting this in the app. Into the `` smart home '' but having some difficulties getting devices connect. Truly amazing, but use the TCP app has always controlled them 100 % ) hub 3.0 has both 2.4ghz. Have the smart plug amazing, but use the TCP smart home app or your... Connect the plug to 2.4ghz it fails of smart gadgets click Mark as Helpful Answer or use to. Any formal guidance from Virgin which is supposed to automatically switch between 2.4 & 5 ) ;! Your phone within 30 feet of your smart plug to connect to BT hub.! And off when you ’ ve already registered ) ; ( 4 ) i had wemo.: ( 1 ) today i bought a TCP SmartLED light bulb Wilko! Separate channels ( 2.4 & 5 ) have to register a new account ( or login if you your. 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