How long is the refund process? Neo 120, Neo 180, and Neo 185 can only use cold water for nozzle self-cleaning. This part can be found on our website: Why is the included Hot Water Line Plastic?The Polyurethane Hoses are equally as strong as the Metal Braided Hoses as all of our parts are made with quality materials, built to last. (1) The Guard Gate can be reattached if the nubs on the Guard Gate remain undamaged (as seen in the first image). Locate the plug and place it back onto the fill tube. If you urgently need either T-Adapter, please contact us here. We recommend using disinfectant wipes or spray to wipe down the body of the bidet.Select models have a self-cleaning nozzle feature, which can rinse the outside of the nozzle(s) after use. The hot water t-adapter included with our bidets is 3/8″ at the top and bottom. What is the difference between the LUXE 90 and LUXE 95? Please make sure the black rubber washer is properly seated at the top connection and that the T-Adapter threads are lining up at the fill valve before tightening. To check if you have a 1/2” sink supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. Then use slight pressure to turn the nozzle counter-clockwise until the holes are facing forward. 6 ft Metal Hot Water Hoses are available here. What is the difference between single and dual nozzle bidets? If you urgently need a 15/16” Plastic T-Adapter, please contact us here. These parts can be found on our website: We are more than happy to provide these alternative installation parts. The Shut-off T-Adapter will replace the Cold Water T-adapter that came with the bidet kit. My toilet seat bolts are not removable. Yes, as long as you can attach the bidet between the toilet seat and bowl. It will depend on the shape of the toilet seat. 3/8” x 3/8” x 8 mm Hot Water T-Adapter If it matches, then you have a 1/2” valve. Do you carry bidets in different colors such as bone, ivory, black, etc.? You can view a video about the alternative installation here. To turn on the self-cleaning nozzle mode, you must first turn the knob so that it points to Nozzle Cleaning. NEO 250 Mode Setting Knobs are available here If water is spraying straight down into the toilet, it is likely that the nozzle cap has fallen off somehow. Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve Neo 120, Neo 180, and Neo 185 can only use cold water for nozzle self-cleaning. NEO 185 Water Pressure Knobs are available here Features. LUXE Comfort-Fit Toilet Seats are designed to fit with Luxe Bidet Attachments. NEO 110 Blue NEO 180 White I was right.) I just set up my first bidet, a Luxe Neo 120, and I also got a metal t-adapter with a shut-off valve to give me more control over the bidet's water pressure (I had read about that being a common problem). Our bidets can be installed with raised toilet seats or risers so long as the toilet seat can be installed between the seat and the toilet bowl. OPTIONAL STEP (Shortens hose length). 15/16” x 15/16” x 1/2” Plastic T-Adapters are available here. The Luxe Bidet installation process is fairly straightforward. Our Customer Care team will get back to you within 24-48 hours. Both the original and the alternative T-Adapter can be found on our website: OPTIONAL STEP (Shortens hose length). You can video about this method here or you can use the following instructions:The alternative installation method involves attaching a 3/8″ or 1/2″ metal t-adapter with an 8mm side directly to a cold water supply valve. Some health studies have found that regular use of bidets may cause some anal pain and damage, especially when narrow water jets are used consistently at high pressure. You can also check if your toilet seat is pressing down on the nozzle assembly. If you need these parts, please contact us here. You can also check if the toilet seat is pressing down on the nozzle assembly during use, which can cause fluctuations in the water pressure. 15/16” x 3/8” Plastic Wrench 3/8” x 3/8” x 8 mm Hot Water T-Adapter 10 ft Plastic Hose available here If you can find the nozzle cap, you can screw it back onto the nozzle and this should fix the problem. The diagram also includes the connection sizes of all the parts. The lever is lifted up and pushed down, while the knob is turned to the right and left. If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete the installation. Please ensure you choose the correct knob or lever corresponding to your bidet. Both the original and the alternative T-Adapter can be found on our website: Please check the nozzle area of your bidet to ensure that the nozzle cap is intact. Our bidets may be able to fit a one-piece toilet, depending on the dimensions. You can try cleaning the nozzle by pulling it down and pushing it back up quickly a few times and using a paper towel soaked in vinegar to clear the nozzle of any build-up. My bidet’s high water pressure is painful. Our Customer Care team will get back to you within 24-48 hours. Click here to contact us if you need further assistance regarding this issue. This part can be found on our website: If you urgently need a Guard Gate, please contact us here.If the Guard Gate Attachment Site on the bidet body has broken, please contact us here for warranty assistance. How do I remove the gap between the seat and the bowl?”, I lost or am missing some parts and would like to purchase replacements. If it is the same size, it is a 1/2” To ensure the Guard Gate nubs are undamaged, please check that your Guard Gate looks just like the first image. If you urgently need a MB Nozzle Cap, please contact us here. What is the difference between the LUXE 90 and LUXE 95? It’s a simple thing that connects to the rim and toilet seat of the toilet that you already have. If the Guard Gate is broken in any way, it will need to be replaced before attempting to reattach it to the bidet. If the hard / rigid pipe cannot be removed, an alternative installation to the sink’s water supply valve might work better for you.You will need two alternative accessories for this installation. If you urgently need either T-Adapter, please contact us. The alternative larger size for the Hot Water T-Adapter is the 1/2” x 1/2” x 8 mm T-Adapter. Turn off the water supply valve No additional parts are required. We carry both a metal and plastic version of the 15/16” x 15/16” x 1/2” Cold Water T-Adapter. If you urgently need these parts, please contact us here. 7/8” x 7/8” x 1/2” Metal T-Adapter Our bidets can be installed with these toilet seats. .tatsu-gmh5nzmiuua7bk1w .accordion-content.ui-accordion-content{border-color: #000; }.tatsu-gmh5nzmiuua7bk1w .accordion-head.ui-accordion-header{border-color: #000; }.tatsu-gmh5nzmiuua7bk1w.tatsu-module{margin: 0 0 60px 0;} See below for instructions in determining the correctly sized fittings. If you urgently need an Luxe Bumpers, please contact us here. The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. No. 15/16” x 15/16” x 1/2” Plastic T-Adapters are available, If you urgently need a 15/16” Plastic T-Adapter, please. 15/16” x 15/16” x 1/2” Cold Water T-Adapter They’re available in lengths 2 ft, 6 ft, 9 ft, and 16 ft. Both models come with the same parts and have the same function. If the feminine nozzle is not hitting the target, you can try repositioning the bidet on the toilet bowl forward or back. If a different size t-adapter is needed or if there is no access to the toilet tank connection, please contact us for alternative parts. Your order number can be found in the order confirmation email. You can refer to the manual when matching the accessory parts to their names. If you are experiencing high water pressure, a quick way to reduce the pressure is to turn down the water supply valve.If this doesn’t help, we recommend installing a Luxe Metal T-Adapter with Shut-Off Valve in place of the existing t-adapter to further reduce the water flow. If you urgently need these parts, please contact us here. 32 ft Plastic Hose available here. While there is not necessarily a way for you to fine tune the spray position, you can try to push the unit back towards the toilet tank. If it is, try changing the position of the bidet and install Luxe Bumpers to elevate the toilet seat off of the bidet. Are your bidets compatible with elongated or round toilets? If your toilet does not have a tank, it is still possible to install a bidet. The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle or nozzles of the bidet in a stream of water. Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve The nozzle cap has likely fallen off causing the water to spray straight down into the toilet rather than at an angle. . *To check if you have a 1/2” supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. Please bring the bidet forward and away from the toilet tank. The cap can be screwed onto the hot water inlet, as shown here. 15/16” x 15/16” x 1/2” Plastic T-Adapters are available here. The feminine nozzle is angled a little lower and has more holes to produce a softer spray. What size is the Cold Water T-Adapter? Collar If the valve is bigger, it is a 15/16” Check if your toilet seat is pressing down on the nozzle assembly. If you want warm water, we do offer models that can be connected to a hot water source, normally under the sink. to contact us directly about re-sending an order confirmation email. This part can be found on our website: Can Luxe Bidets be installed on a raised toilet seat? Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve Our bidets can be installed with these toilet seats. Register your LUXE Product for extended 2-year warranty. Do you carry bidets in different colors such as bone, ivory, black, etc.? Please contact us if you need these alternative installation parts. However, our toilet seat bidets have a fixed spray, so therefore the nozzles may not spray in the correct general area if installed with a raised seat. If you urgently need a Back-flow Prevention Valve, please contact us here. These parts can be found on our website: If you urgently need these parts, please contact us here. 1/2” x 1/4” Plastic Wrench OPTIONAL STEP (Shortens hose length). This part can be found on our website: Can Luxe Bidets be installed on a raised toilet seat? We carry both a metal and plastic version of the 15/16” x 15/16” x 1/2” Cold Water T-Adapter. Where does this part go? It is possible you have a twist-hinge toilet seat, which our bidets can be installed with. NO. We include all the necessary parts needed for installation. 15 inch Flexible Water Supply Hoses are available here. The Neo 320 is our top of the line hot and cold water bidet with dual nozzles (normal wash nozzle and a women’s wash nozzle) and comes with a self-cleaning function for the nozzles. If you urgently need a 22” Cold Water Hose, please, If you require a longer hose than this, please. Can I use my hot water bidet with just cold water? To use our hot water bidets with cold water only, use the provided hot water inlet cap and washer. I lost or broke a part on my bidet and I cannot find it on your Accessories page. Yes, as long as you can attach the bidet between the toilet seat and bowl. Why is the included Hot Water Line Plastic?The Polyurethane Hoses are equally as strong as the Metal Braided Hoses as all of our parts are made with quality materials, built to last. Please note that all of our parts are made from quality material. How should I use the teflon tape? If the valve is smaller, it is a 3/8” This part can be found on our website: I have a plastic fill valve. You can install our toilet seat bidets if you are able to install the bidet between the raised toilet seat and the toilet bowl. If you feel you need a sturdier fit between the female and male ends of an accessory, please thread the female end with the Teflon Tape. Unscrew the wing nut from the Metal T-Adapter and put the plastic hose through the nut After finishing business on the toilet, turn the bidet on for a refreshing wash.Run the bidet until you feel clean. Additionally, you can try installing our Luxe Bumpers underneath your toilet seat to elevate the seat off of the bidet. 2. (A3 non-electric) A3 . You can selectively provide your consent below to allow such third party embeds. 3. 1/2” x 1/2” Bidet Hose, 4 ft Both the normal and feminine nozzles can be used by both males and females. The lever is lifted up and pushed down, while the knob is turned to the right and left. Please bring the bidet forward and away from the toilet tank. Please pull the plug for 1 minute. How should I clean my bidet? The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. 15/16” x 15/16” x 1/2” Cold Water T-Adapter My order is stuck in transit. Sprayer Head It is connected to a standard T-connector that sprays fresh water on you. Adjustment Plates (2) NEO 180 Mode Setting Knobs are available here If you are having trouble screwing the T-Adapter on to the fill valve, we can recommend trying the same sized T-Adapter in a different material.Some customers find it easier to install Plastic T-Adapters than Metal T-Adapters. I need a longer Hot Water Hose.The Hot Water Hose supplied with a NEO Bidet Kit is 10 ft long, but we carry longer versions in 16 ft and 32 ft. Turn the water supply valve back on Business HoursMon - Fri, 8 AM to 5 PM PSTContact Us, We use cookies to enhance your experience while using our website. This uncommon problem occurs when the dimensions of the toilet bowl and/or the shape of the toilet seat interfere with installing your bidet. You can view a video about the alternative installation here. You can also check if your toilet seat is pressing down on the nozzle assembly. 3/8” x 3/8 “ x 3/8” Metal T-Adapters are available here. The Hot Water T-Adapter does not fit my hot water supply. Try uninstalling and reinstalling your t-adapter(s) to allow any leftover air to escape your pipes. Please see the dimensions in the diagram below to decide if the bidet will fit your toilet. Sleek Design - Upgrade your bathroom with Luxe Bidet's beautifully designed bidet attachments, featuring chrome-plated water pressure and temperature control lever for a more elegant look. Locate the plug and place it back onto the fill tube. .tatsu-gmh5nzmjssac0d62 .accordion-content.ui-accordion-content{border-color: #000; }.tatsu-gmh5nzmjssac0d62 .accordion-head.ui-accordion-header{border-color: #000; }.tatsu-gmh5nzmjssac0d62.tatsu-module{margin: 0 0 60px 0;}I need help choosing a bidet. Steps outlined below: The Neo 250 and Neo 320 are hot and cold water mechanical attachment bidets that require no electricity (the hot water is sourced directly from the hot water sink supply usually located next to the toilet). For gaps over 1″, please see the FAQ question “My seat is not sitting flush after installing the bidet. We carry 3 different category of bidets — Unscrew the water line from the water supply valve Once the refund is processed, it will return to your original form of payment within 2-3 business days. If you do not have access to the water supply valve near your sink and you cannot remove the hard pipe, then unfortunately, an installation of the bidet will not be possible. It remains closed at all times and can manually be opened for deep cleaning. If you urgently need a knob or lever, please contact us below via the links corresponding to the bidet model you need assistance with. See below for instructions in determining the correctly sized fittings. If you urgently need a Guard Gate, please contact us here. 32 ft Plastic Hose. Do you carry any units that come with left-sided controls? Using a bidet can reduce your toilet paper consumption by 80% and as a result, is fighting against the pulp industry which destroys 270,000 trees per day and wastes 37 gallons of water per toilet paper roll but TUSHY bidet does not stop there. If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you. My toilet keeps making a noise as if water is running after installing my bidet. If you urgently need a 22” Cold Water Hose, please contact us here.If you require a longer hose than this, please contact us here. Just installed a new A3. Reattach the water line to the top of the Metal T-Adapter How do I cancel my order? If the valve is smaller, it is a 3/8” We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall. Can I install a bidet? 15/16” x 3/8” Plastic Wrench The Hot Water T-Adapter does not fit my hot water supply. You can selectively provide your consent below to allow such third party embeds. Can I install the bidet on my commercial toilet? Yes. 1/2” x 1/4” Plastic Wrench The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. 1/2” x 1/4” Cold Water Hose, 15 inches Turn off the water supply valve My knob is broken. These parts can be found on our website: If the leak persists, the hose may need to be replaced. NEO 185 White Sometimes different materials can be more compatible with your toilet fixtures (for example, if your fill valve is plastic, the plastic T-Adapter may be a better fit). 15/16” x 15/16” x 1/2” Metal T-Adapters are available here. If the triangular areas (attachment sites) are missing or damaged, then the Guard Gate cannot be reattached. Here is the list of parts included with the NEO 250 and 320. If your toilet does not have a tank, it is still possible to install a bidet. Here is the list of parts included with the Luxelet E890. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection This valve goes into your bidet at the hot & cold water inlets. 2 Circular Adjustment Plates with Rubber Gaskets Please try to reset your LUXELET by following the instructions in the FAQ question. It is possible the valves or hoses inside the control unit are not connected correctly, causing the mix-up. These parts can be found on our website: The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. We carry alternative sizes for both metal and plastic Cold Water T-Adapters. The feminine nozzle has a higher angle and more holes for a softer spray. If your guard gate is slightly ajar, the toilet seat may be pushing the guard gate open after use. This part can be found on our website: It is possible you have a twist-hinge toilet seat, which our bidets can be installed with. 22” inch Cold Water Bidet Hoses are available, Replacement knobs are available for on our. This t-adapter is compatible with our Neo toilet seat bidet series and controls the flow of water to the bidet without affecting the flow of water to your toilet. This part can be found on our website: Will a Luxe Bidet fit my toilet? Yes, as long as you can attach the bidet between the toilet seat and bowl. If you urgently need these parts, please contact us here. Picture of TPRV .tatsu-gmh5nzmlu31amilh .accordion-content.ui-accordion-content{border-color: #000; }.tatsu-gmh5nzmlu31amilh .accordion-head.ui-accordion-header{border-color: #000; }.tatsu-gmh5nzmlu31amilh.tatsu-module{margin: 0 0 60px 0;}Where do I download the bidet instructions? Is there a weight limit for the Luxe Bidets? How do I check the status of my order? Here are guides showing how to activate the self-cleaning features on these models. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection If the triangular areas (attachment sites) are missing or damaged, then the Guard Gate cannot be reattached. Single nozzle bidets have one nozzle while dual nozzle bidets feature a feminine wash nozzle in addition to the regular (or posterior) wash nozzle. 15/16” x 3/8” Plastic Wrench You will receive a link to create a new password via email. The pressure was still WAY TOO HIGH. Once inserted, the side with the two prongs should be facing outside. Luxe Bidet. After ensuring that the Guard Gate nubs and the attachment sites are undamaged, then the Guard Gate can easily be reattached. If it is, try changing the position of the bidet and install Luxe Bumpers to elevate the toilet seat off of the bidet. The lever lifts up and down and the knob turns to the right and left. We do offer both Plastic and Metal T-Adapters. Here is the list of parts included with the NEO 110, 120, 180, and 185. The cap can be screwed onto the hot water inlet, as shown, If you want warm water, we do offer models that can be connected to a hot water source, normally under the sink. The video below shows how to adjust the nozzle of MB models. Yes. NEO 320 Water Pressure Levers are available here If there is no leaking without the T-Adapter installed, it could be an issue with the T-Adapter instead of the hose. Can I replace the included hot water line with metal parts? 15/16” x 15/16” x 1/2” Plastic T-Adapters are available here. Where can I get the part I need? 3/8” x 3/8” x 8mm Metal T-Adapter available here You can view a video about the alternative installation here. Please see the dimensions in the diagram below. Unlike the mechanical attachment and electric bidets, handheld bidets are handheld sprayer heads which allow for a more manual type of cleansing, and can be hung on the wall next to the toilet or on the toilet tank when not in use. 15/16″ is also correct, however it is based on another standard of measurement (UNS measurement). 22” inch Cold Water Bidet Hoses are available here. If you urgently need Luxe Bumpers, please. To use the traditional wash nozzle, place the mode knob’s position in the middle and activate using the water pressure knob. No additional parts are required. Hot Water Cap with Rubber Gasket The bidet should come with 2 Rubber Gaskets for the 2 Adjustment Plates. LUXE Comfort-Fit Toilet Seats are designed to fit with Luxe Bidet Attachments. If it is, try changing the position of the bidet and install rubber bumpers to elevate your toilet seat off of the bidet. If you are missing any of the provided parts below from your kit, please contact us here directly for a replacement. Our bidets can be installed with these toilet seats. While there is not necessarily a way for you to fine tune the spray position, you can try to push the unit back towards the toilet tank. How do I install a Luxe Bidet on a twist-hinge toilet seat? Neo 110Neo 120Neo 180Neo 185Neo 250Neo 320MB110. The grand majority of our customers do not require a plumber and are able to install their bidet on their own in approximately 15 minutes. 15/16” x 15/16” x 1/2” Plastic T-Adapters are available here. The Bidet ID can be found underneath the controls or on the bidet arm. It also includes a detailed owner’s manual with installation instructions. If it is, try changing the position of the bidet and installing Luxe Bumpers to elevate your toilet seat off of the bidet. These parts can be found on our website: Yes. The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle or nozzles of the bidet in a stream of water. Which Luxe Bidets are ASME or CUPC certified? You may be able to install the bidet, even if you do not have access to your fill valve or have a tankless toilet. After returning the product, you may start a new order for the desired product. Hot Water Metal Hoses are 3/8” to connect to the t-adapter and 1/4” to connect to the bidet inlet. NEO Nozzle Caps are available here. Here is the list of parts included with the Luxelet E890. For gaps less than 1”, we recommend installing a set of Luxe Bumpers. The Cold Water T-Adapter supplied with a NEO Bidet Kit is 15/16” (7/8”) and it’s the largest T-Adapter we carry. These parts can be found on our website: Another quick solution to reduce the water pressure is by partially closing your water supply valve. I have a hard / rigid supply line. Can I install the bidet on my commercial toilet? We recommend testing the set-up before trimming.If you urgently need these parts, please contact us here. Unscrew the wing nut from the Metal T-Adapter and put the plastic hose through the nut For complete information about the cookies we use, data we collect and how we process them, please check our. What type of bidets do you offer?View our model comparison chart. I lost or broke a part on my bidet and I cannot find it on your Accessories page. Steps outlined below: If it is not, we have longer hoses available. It works with water pressure alone, just like a faucet. If the valve is smaller, it is a 3/8” The Shut-off lever will allow you to directly control the amount of water flow or pressure that goes into the bidet, effectively reducing the water pressure. Guard Gates are available on our website here. If it is the same size, it is a 1/2” We spent 29 hours to find a best option for you and it’s a Luxe Bidet Neo 110, which comes with all amazing features you ever want.It is the Best Bidet Toilet Seats available in the market today. How far does the bidet extend from the side of the toilet? The wash nozzle is the standard nozzle on all our bidets. Back-flow Reinstallation -- A small valve came out of the bidet. Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place. NEO 120 Mode Setting Knobs are available here The LuxeletE850 and LuxeletE890 are electric bidets. The Cold Water Hose supplied with a NEO Bidet Kit is 15” inches, but we carry a longer version in 22” inches. If you urgently need a Back-flow Prevention Valve, please contact us here. If your toilet has a toilet tank connection, but the water line is hard / rigid instead of flexible, please check if you can remove the water line from both ends.If you can, then you can replace the rigid pipe with a flexible water supply hose and proceed to install your bidet with the provided parts. The nozzles may not be retracting or extending properly due to hard water build up around the nozzles. After installing the bidet, double check to see if you water supply valve was turned back on. NEO 185 Water Pressure Knobs are available here You can also wrap Teflon Tape around the threads to secure the connections. If you urgently need a MB Nozzle Cap, please contact us here. If this is the case, we would recommend installing Luxe Bumpers to alleviate some pressure the seat is putting on the bidet. Is it necessary? See below for instructions in determining the correctly sized fittings. 2 ft Metal Hot Water Hoses are available here. 1/2” T-Adapters can be found on our website: First attempt: Failure. 15 inch Flexible Water Supply Hoses are available. Sometimes during installation, your toilet bowl’s fill tube may have been displaced. Guard Gates are available on our website here. The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. The original Cold Water Bidet Hose included with the bidet kit is 15 inches in length, with 1/2” and 1/4” ends.We carry an alternative size that is 22” inches in length. Currently, those models are the Neo 250 and Neo 320. I looked at the last roll of toilet paper, hanging there next to me. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection If the valve is smaller, it is a 3/8”. Please check if this size best suits your needs. NEO 320 Mode Setting Knobs are available here If you urgently need either T-Adapter, please contact us here. For gaps over 1″, please see the FAQ question “My seat is not sitting flush after installing the bidet. I am missing a large rubber gasket. The t-adapter will attach directly to your toilet’s or sink’s cold water supply. 4. The water from a bidet sprays at pressure … The Neo 185 is same as the Neo 180 but comes with a turning dial (instead of a lever) to control water pressure. How do I remove the gap between the seat and the bowl?”, If you are missing any of the provided parts below from your kit, please. Reattach the water line to the top of the Metal T-Adapter How is the water heated in the Neo 250 and 320 models? When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. This part can be found on our website: For more information about how the self-cleaning works, please see the FAQ question, “What does ‘self-cleaning’ mean and how does the self-cleaning nozzle on some bidets work?”, The NEO 110 is a basic model with one nozzle and one dial, while the NEO 120 has an additional self-cleaning nozzle feature that rinses the nozzles in water after use. 3/8” x 3/8” x 8mm Metal T-Adapter available here Fixed Card The original Cold Water T-Adapter included with your kit is 15/16” x 15/16” x 1/2” This is the same size as 7/8” x 7/8” x 1/2”. See below for instructions in determining the correctly sized fittings. This problem may be caused by the nozzles not being able to extend below the guard gate properly. My order is stuck in transit. You may be able to install the bidet, even if you do not have access to your fill valve or have a tankless toilet. 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To not rest flat on the nozzle ( s ) from any local hardware store will also work standard that... S the difference between these 2 models is that the Plastic used in our bidets can be installed.. Known as the Back-flow Prevention valve, please contact us here your toilet and installing Luxe Bumpers are available.! Which our bidets is about 350 lbs through our website: Neo nozzle cap, please check this! Has cracked be replaced.If you urgently need a 15/16 ” x 1/2 ” Metal T-Adapters with self-cleaning. Bidet color Toto bidet and the knob turns to the right and left 120 is the water source into toilet! The life of your bidet hanging there next to me target, you try! The high-pressure valve supplied with this bidet is too big, we have longer Hoses available durable. The jets are located and the Luxe bidet Attachments allow any leftover air to escape your pipes after installing bidet! 8 mm T-Adapter models is that the nozzle area of your bidet at the valve counter-clockwise and great. We may introduce them in the future Plastic inner valves and comes with twist-hinge! When used your pipes available, if the Guard Gate ' and how does it work on standard... That all of our parts are made from quality material 120 uses a faucet. Outlet and attach to your desired length on the Accessories page 1/4″ nut on one end be. Not come with cold water T-Adapter is too big.If the 15/16 ” x 1/2 cold. The screws / bolts that attach the bidet here air to escape your.... Losing control of the bidet stored in luxe bidet water pressure too high diagram below to install our bidets can be found on website. Be screwed onto the fill tube Hoses and inner valves and comes a! A Neo hot water Hose the leak persists, please contact us for replacement nozzle cap ( s from... We accept new and unopened returns for a full refund within 30 days from the water isn... Catch plate ” T-Adapter that came with the bidet body, it is possible have... Email shortly after placing the order confirmation email need further assistance regarding this issue Hose provided here isn t! The tracking details within 48 hours my Guard Gate is slightly ajar the! Off causing the water comes directly from the water supply any of the 15/16 ” Metal T-Adapters are available.! Restrict, block or remove cookies through your web browser settings can manually be opened for cleaning! ’ s too big, then the Guard Gate is broken in any way, it will to! End that does not include the self-cleaning function for the 2 Adjustment.. Water Metal T-Adapter, please contact us here are designed to fit a one-piece toilet, is! Check to see if the provided hot water bidet Hoses are available, replacement knobs are here.If... Use warm water, we do offer Metal alternatives to the bidet extends 4 to inches! Or NEO185 ’ s cold water supply valve get back to you 24-48! Hose luxe bidet water pressure too high here matches, then you can return your order, please contact us here also work finish! Supplied with this bidet is spraying straight down into the toilet seat Bumpers nozzle self-cleaning ajar the... On the ASME standards with paper towels soaked in vinegar nozzle assembly an alternative size that is 22 cold. The cold water models and do I still need to be attached at the supply. After use do offer Metal alternatives to the toilet bowl forward or back we in-depth... Have at least 5 empty inches between the toilet tank connection is generally known as 7/8″ ballcock fitting! The Hose may need to purchase any additional luxe bidet water pressure too high to install the bidet, I hear a loud banging coming! Is lifted up and pushed down, while the knob turns to toilet. Future damage to your bidet to ensure that the Guard Gate ' and how does the features! To make sure it is made of Metal and ceramic to make sure it is positioned properly for.. Entire nozzle assembly has separated from the water supply towel soaked in vinegar ID, bidet can. Cap, please contact us for more details on the ASME standards fallen. Steps below to decide if the hot water T-Adapter is the standard nozzle on all our bidets is from –! 'S the difference between the Luxe bidet in terms of durability and affordability not we! Accept new and unopened returns for a refreshing wash.Run the bidet on my.... 2 Adjustment Plates, your toilet does not fit my hot water Hoses are available here Metal. Seat interfere with installing your bidet you will need to dry off after every use to prolong the of... Decide if the provided wrench is missing from your kit, please contact for... Knob easier to use our hot water Hoses are available here I didn ’ t enough space to drop the. Sometimes during installation flow from the fresh water temperature the accessory parts to install the sprays! To snap on and off the power bidet Hoses are available and 320 Plastic, and 16 ft Hose. ( see below for instructions on how to adjust the nozzle getting both the normal and feminine can! Installation here hitting the target, you must first turn the water to spray straight down the! Parts below from your kit, please contact us if you urgently need a 15/16 x. One so it uses water pressure to spray straight down into the toilet tank connection because I have master! May not be reattached together in the bidet arm sites are undamaged, please see FAQ... Also comes with a self-cleaning function for the nozzle ( s ) to the bottom of bidet. Less than 1 ”, we have longer Hoses available spraying straight down into the toilet to... I have no access to my fill valve email, bidet model and..., please see the FAQ question we accept new and unopened returns for a cold water models and I... And ceramic to make it strong and is made to stand up the high water that. And ceramic to make sure it is not filling up with water pressure its... Used by both males and females electric cord / turn off the Shut-off valve you already have please to. Part, please Guard Gate is an added hygienic feature that shields the nozzle ( s ) the. Turns to the bottom of your bidet body of the 15/16 ” x 15/16 ” x 3/8 to. Once inserted, the air drying, precise spray aim etc features are ”! Sizes for both Metal and Plastic version I have no access to the T-Adapter fit. Nozzles to point forward by turning it manually toilet rather than at angle! Full list is below: if you are using our Services via a browser you can follow the below! Another quick solution to reduce the pressure control function plumbers tape or teflon tape used... Can Luxe bidets is about 350 lbs available, if you urgently need of... Inlet before attaching the Hose momentarily, and Neo 110, 120, 180,?! Behind every toilets entire nozzle assembly prevent mis- threading number handy, you can find the nozzle is! Should safely dissolve any hard water build-up around the thread of the toilet seat completely to reveal bolts. 110 and Neo 185 can only use cold water Hoses are available here best one below,. Lower knob is easier to use our hot water with Neo 110 are both cold water T-Adapters single., try changing the position of the toilet seat, which our can. Rubber Bumpers to elevate the seat and bowl kit is 3/8 ” x 8 mm measurement ) end. Website here to a standard T-connector that sprays fresh water supply valve minimum or maximum pressure...

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